INDEPENDENT INFORMATION GUIDES
eCitizen & passport guides
Practical guides to using eCitizen for passport applications, preparing for appointments, checking application progress and resolving common access or application problems.
Apply for a Kenyan passport for a child
Review the official requirements and parent or guardian responsibilities for a child passport application.
Check a Kenyan passport application status
Check passport progress through your eCitizen account or the status method published by Immigration.
Collect a Kenyan passport after it is ready
Check the official collection instructions and prepare the identification and receipt documents requested by Immigration.
Find eCitizen account sign-in help
Use eCitizen’s own sign-in and recovery options if you cannot access your account.
Find Kenya’s passport application service
Open the Directorate of Immigration’s eCitizen service and check current passport requirements.
Fix a name or date-of-birth mismatch before a passport application
What to do when the name or date of birth on your ID does not match your birth certificate before applying for a passport.
Prepare for a passport appointment and biometrics
Prepare for the in-person document submission and biometrics appointment after applying for a Kenyan passport.
Renew or replace a Kenyan passport
Find the official process for renewing or replacing a Kenyan passport and prepare the required documents.
Report and replace a lost Kenyan passport
Find the official lost-passport process and the supporting records Immigration lists for replacement.
Resolve a passport payment that is not reflected
Checks to make when a passport payment appears pending or is not reflected in your official application.