INDEPENDENT HOW-TO GUIDE
Prepare for a passport appointment and biometrics
Prepare for the in-person document submission and biometrics appointment after applying for a Kenyan passport.
The Directorate of Immigration requires applicants to attend the selected passport processing centre for document submission and biometric capture. Requirements depend on the application type, so confirm the current checklist before attending.
01
Before you begin
- Complete the online application and follow the portal instructions about payment and appointment booking.
- Read the current requirements for your application type and prepare the originals and copies requested by Immigration.
02
Steps to follow
- Sign in to the official passport serviceOpen the Immigration eCitizen service and access your application.
- Book or confirm an appointmentFollow the options shown by the portal and select an available processing centre.
- Check the document checklistUse Immigration requirements for a first application, replacement, lost passport or minor application as applicable.
- Prepare printed documents and originalsBring the application form, payment invoices or receipts, identification and supporting documents listed for your case.
- Attend the selected centreArrive according to your appointment instructions and follow staff directions for document checks and biometric capture.
- Reschedule or seek assistance if a document is missingImmigration says applicants can reschedule to another available date or ask the customer-care desk at the passport centre about facilitation.
03
Important notes
- Uploading documents online does not necessarily remove the need to present originals in person.
- Immigration says a passport is generally collected at the centre where biometrics were taken; verify the collection instructions for your application.