INDEPENDENT HOW-TO GUIDE
Fix a name or date-of-birth mismatch before a passport application
What to do when the name or date of birth on your ID does not match your birth certificate before applying for a passport.
The Directorate of Immigration says the national ID and birth certificate should contain matching information. Resolve a discrepancy through the responsible registration office before relying on a passport application to correct it.
01
Before you begin
- Compare the names and date of birth on the original national ID and birth certificate.
- Do not pay an unofficial fixer or submit information you know is incorrect.
02
Steps to follow
- Identify the exact mismatchNote which details differ between the national ID and birth certificate.
- Check the Immigration FAQRead the official guidance on discrepancies in primary documents.
- Contact the responsible registration officeImmigration advises applicants to make the necessary correction through Civil Registration Services or the National Registration Bureau, depending on the record involved.
- Confirm that the corrected record is availableCheck that the supporting documents match before proceeding.
- Return to the passport applicationFollow the official eCitizen instructions and submit only accurate information.
03
Important notes
- The correct office and supporting evidence depend on which record contains the error. Confirm the required correction documents with the responsible agency.
- AGI cannot change identity records or determine which record is legally correct.