INDEPENDENT INFORMATION GUIDES
Portal Help
Practical checks for slow pages, delayed verification codes, document-upload errors, session timeouts and unclear application or payment status. AGI cannot repair or speed up a government website.
Check a government portal payment before paying again
How to check an unclear or pending government-service payment and reduce the risk of paying twice.
Fix common government portal document-upload errors
Checks for file type, size, filename and upload errors when a portal requests supporting documents.
Recover from a government portal session timeout
What to do when a government portal signs you out or shows a session-expired message.
Troubleshoot common government portal problems
First checks for slow pages, delayed codes, unclear payments and website errors on government services.
What to do when a government application has no confirmation or reference
Checks to make when you submit a form but do not see a confirmation message or reference number.
What to do when a government portal is slow or unavailable
Safe checks to make when an official service loads slowly, fails to open or repeatedly returns an error.
What to do when a government portal SMS or OTP is delayed
Steps to take when a sign-in or verification code has not arrived.