What to do when a government portal is slow or unavailable

Safe checks to make when an official service loads slowly, fails to open or repeatedly returns an error.

A slow or unavailable government website may reflect connection, browser or service-side issues. AGI cannot repair the agency’s website or confirm an outage; this guide explains how to avoid making the problem worse while you check official channels.

Before you begin

Know which agency operates the service and use its official starting page.
If you started an application or payment, keep the reference shown so far and avoid repeating the same action while its status is uncertain.

Steps to follow

Check whether your connection works elsewhereOpen another trusted website to distinguish a general connection problem from a single-site problem.
Start from the official agency homepageUse the agency’s published homepage and follow its service links instead of repeatedly reopening a deep link.
Make one careful browser checkTry an up-to-date browser or another connection if available. Do not clear site data if that might remove an active login or unsaved form.
Do not repeat a submission or paymentIf a form or payment may already have gone through, check its reference or transaction status before trying again.
Check official notices or contact the agencyIf the site remains slow or unavailable, wait and retry later or use the contact route published by the responsible agency.

Important notes

AGI cannot speed up, repair or verify the internal availability of a government system.
Repeated refreshes during a submission or payment can create uncertainty about whether the action completed.
Do not use an unofficial mirror or agent claiming it can bypass a slow government portal.