Recover from a government portal session timeout

What to do when a government portal signs you out or shows a session-expired message.

Government systems may end a session after inactivity or when a page is left open too long. Protect any unfinished work and avoid sharing credentials with anyone offering to restore a session.

Before you begin

If a payment or form submission was processing when the session ended, check its status before repeating the action.
Use the official portal address and keep your sign-in credentials private.

Steps to follow

Read the message before actingCheck whether the page says the session expired, the service is unavailable or a submission is still processing.
Return to the official starting pageNavigate to the service from its official homepage rather than reusing an old session link.
Sign in again only on the verified siteUse the portal’s normal sign-in flow and follow any security check it displays.
Check whether your draft or submission existsReview the application dashboard and references before restarting a form.
If the timeout repeats, contact official supportNote the error and approximate time, but never send a password or one-time code.

Important notes

Do not repeatedly submit a payment or application just because the old browser tab shows a timeout.
AGI cannot restore a portal session or retrieve unsaved form data.