What to do when a government portal SMS or OTP is delayed

Steps to take when a sign-in or verification code has not arrived.

A delayed verification SMS can result from a mobile-network delay, an incorrect number or the service itself. Use only the resend and recovery options shown by the official portal.

Before you begin

Confirm that the mobile number displayed by the service is yours and is entered correctly.
Keep one-time codes private. Never disclose your password or OTP to anyone, including someone claiming to represent the service.

Steps to follow

Check the displayed mobile numberCorrect it through the official account settings or service instructions if the portal allows this.
Give the message a short interval to arriveNetwork delivery can be delayed, so avoid requesting many codes in quick succession.
Use the official resend option onceFollow the instructions shown by the portal and use only the newest code received.
Try the official recovery route if the code still does not arriveDo not use a third-party code-receiving service for a government account.
Contact the responsible agency or portal supportUse the support information published on the official website if the problem continues.

Important notes

Never tell another person your one-time code, password or mobile-money PIN.
AGI cannot issue a verification code, change the phone number on a government account or inspect message-delivery logs.