Check a government portal payment before paying again

How to check an unclear or pending government-service payment and reduce the risk of paying twice.

A payment confirmation, portal receipt and application status may not update at the same time. AGI cannot trace or verify a government payment; use the transaction reference and the responsible service’s official records.

Before you begin

Keep the transaction reference, amount, time and application reference.
Never share your mobile-money PIN, bank password or one-time codes with anyone.

Steps to follow

Check the payment-provider confirmationReview the message or receipt and retain its transaction reference.
Open the official service accountCheck the payment or application history shown by the responsible portal.
Compare the referencesMake sure the payment belongs to the correct service and application.
Do not immediately pay a second timeFollow any explicit portal instruction and check the transaction status first.
Contact official support if it remains unclearProvide the reference through a verified contact route published by the responsible agency.

Important notes

Do not assume a payment failed solely because a page timed out or did not refresh.
AGI cannot confirm a transaction, issue a refund or change a payment record.