What to do when a government application has no confirmation or reference

Checks to make when you submit a form but do not see a confirmation message or reference number.

A missing confirmation does not by itself prove that the application failed. Avoid submitting again until you have checked the official record and instructions for the service.

Before you begin

Note the approximate submission time and keep any confirmation page or non-sensitive error text.
Do not share identity documents, passwords or one-time codes in an attempt to get informal help.

Steps to follow

Check the application dashboardSign in through the official portal and look for a draft, submitted application or status record.
Check your registered email or SMSLook for a receipt or reference sent by the service, including the spam folder for email.
Avoid submitting a duplicate applicationIf an application may already exist, use the portal’s instructions to check its status first.
Keep evidence of the attemptSave the date, time and the error message if one appeared, without sharing confidential account information publicly.
Ask the responsible agency for guidanceUse the official contact route if no record appears or the portal does not explain the next step.

Important notes

Different agencies handle incomplete drafts and submitted applications differently; follow the instructions for the specific service.
AGI cannot see application records or generate a government reference number.