Replace a Lost or Damaged Driving Licence

How to find the official NTSA duplicate driving licence service if your licence is lost, stolen or damaged.

NTSA lists a Duplicate Driving License service for licences that are lost, stolen, damaged or defaced. Apply through the official portal and follow the instructions shown for your record.

Before you begin

Have access to your eCitizen account.
Check your licence details if they are available in the portal.
Use only the official NTSA portal and the fee shown there.

Steps to follow

Open NTSA eCitizenSign in through the official portal.
Select Duplicate Driving LicenseFind the duplicate or replacement service in the driving service list.
Enter the requested informationProvide the details needed to identify your licence record.
Review the application and feeConfirm the details and the amount shown before proceeding.
Submit and save confirmationComplete the official payment flow if required and retain the reference number.
Follow collection or delivery instructionsUse the instructions provided by NTSA for the replacement.

Important notes

If your record is missing or the application cannot proceed, contact NTSA rather than submitting repeated applications.
If a licence you reported lost is later found after a duplicate has been issued, follow NTSA’s instructions for surrendering the duplicate.