INDEPENDENT HOW-TO GUIDE
Find an official government service online
Find the responsible government agency and its genuine website for services not covered by AGI’s dedicated guide categories.
Kenya has different official websites for identity records, police clearance, student funding, health coverage and other public services. Start with the agency responsible for the service, or use Huduma Kenya’s official service directory to identify the right route.
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Before you begin
- Identify the specific service you need and check which government agency is responsible.
- Use official government websites. Never share passwords, one-time codes or payment credentials with anyone; submit identity documents only through the official service when required.
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Steps to follow
- Check whether AGI has a dedicated categoryKRA, Driving & NTSA, eCitizen & Passports, and Portal Help cover their own topics.
- Use Huduma Kenya’s official service directorySearch for the service or agency and open the details supplied by the government directory.
- Follow the responsible agency’s official linkCheck the address bar before signing in, uploading documents or paying.
- Read the current instructionsConfirm the required documents, fees, application route and whether an in-person visit or appointment is needed.
- Keep official referencesSave the application or transaction reference and use the responsible agency’s support channel if anything is unclear.
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Important notes
- Huduma Kenya provides information and access to a wide range of services, but the responsible agency sets service-specific requirements and fees.
- Some services are online, some require in-person attendance, and some offer both routes. Follow the latest instructions from the agency.
- AGI is independent. It cannot submit applications, access government accounts, verify payments or change official records.