INDEPENDENT HOW-TO GUIDE
Apply for a Kenyan Certificate of Good Conduct
Find the official DCI application route, fingerprinting instructions and certificate download guidance.
The Directorate of Criminal Investigations (DCI) handles Police Clearance Certificate applications, commonly called a Certificate of Good Conduct. Apply through DCI’s official eCitizen service and follow the instructions for your applicant type.
01
Before you begin
- Use the official DCI website to check the current requirements for your situation.
- Make sure you can access the eCitizen account you intend to use; keep the password and one-time codes private.
02
Steps to follow
- Open the DCI eCitizen serviceUse the official link below and sign in or create an account using the portal’s instructions.
- Choose the appropriate applicant optionRead the instructions for an adult Kenyan citizen, a minor aged 16–17, or a foreign applicant, as applicable.
- Select a fingerprinting locationChoose an available location shown by the service and review the instructions carefully.
- Pay only through the official serviceUse the payment method and fee displayed in the application.
- Download and print the requested documentsDCI currently instructs Kenyan adult applicants to print two invoice copies and a C24 form, with requirements varying for other applicant types.
- Attend fingerprinting with the required originalsFollow the location and document instructions shown in your application.
- Check for the official notificationDCI says applicants receive an SMS when the certificate is ready to download from their eCitizen account.
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Important notes
- Eligibility and document requirements differ by applicant type. Check the latest DCI instructions before paying or visiting a fingerprinting centre.
- Do not pay an agent who promises to guarantee clearance or bypass fingerprinting.
- AGI cannot issue, verify or retrieve a Police Clearance Certificate.